Resources
Insights and practical strategies to help restaurants grow profitably on delivery platforms.
How We Work
Hands-on support, profit-focused decisions, and a four- to six-month plan to help you manage your delivery business with confidence.
Owner.com vs DoorDash: Can Your Own App Replace Them?
Owner.com is great for Google search and your regulars. DoorDash and Uber Eats are where new customers find you. Why you need both.
Is Owner.com Really Worth It? Separating Fact From Fiction
What Owner.com costs, what you get, what the "no more commission" pitch leaves out, and why you shouldn't drop the apps.
DoorDash Merchant Portal Guide: What Every Tab Does
How to log in to the DoorDash Merchant Portal, what every tab does, which user role to give your staff, and the 15-minute weekly routine I use.
DoorDash Basic vs Plus vs Premier: Which Plan to Pick
Pick DoorDash Plus (25%) for most restaurants. Basic (15%) stalls visibility and Premier (30%) is mostly extras. How to choose, negotiate and switch plans.
Is DoorDash Worth It for Restaurants? A Simple Test
DoorDash pays restaurants about 70–85 cents per $1 with no promos and about 50 cents while growing. Run this test on your statement to see if it's paying off.
DoorDash Ghost Kitchen and Virtual Brand Rules (50% Rule)
DoorDash requires each virtual brand to have 50%+ different main items from every menu at its address, allows 10 per kitchen and removes brands that fail.
DoorDash Most Loved vs Uber Eats Top Eats: Badge Rules
Most Loved scores errors, cancellations, photos and a 10% max markup. Top Eats needs 100+ orders, 4.6+ stars and 98% accuracy. How both badges work.
True Cost of DoorDash and Uber Eats for Restaurants
Commission is only the start. The all-in cost of DoorDash and Uber Eats: $0.99 offer fees, promos, ads, error charges and other fees, with a $1,000 example.
How Much Do DoorDash and Uber Eats Charge Restaurants?
DoorDash charges restaurants 15–30% per delivery order and Uber Eats 20–30% since March 2026. Compare the plans, see how you pay, and learn what to negotiate.
Separate Toast Menu for DoorDash and Uber Eats: Why and How
Yes. Run an app-only menu in Toast, priced by hand, instead of one menu with a blanket markup. The pricing math, the Toast setup and what to watch for.
How to Read Your DoorDash and Uber Eats Statements
What each line on your DoorDash and Uber Eats statement means, why Uber may hold 24% for a missing W-9, when payouts land, and the one number to track.
Can't Reach Your DoorDash or Uber Eats Rep? What to Do
Why delivery app reps go quiet, how to reach a real person at DoorDash, Uber Eats and Grubhub, the escalation email that gets replies, and what to double-check.
Where Is My DoorDash and Uber Eats Money Going Each Month?
Track your DoorDash, Uber Eats and Grubhub payout waterfall in one monthly sheet: what to log, where to pull it, and how to spot which cost line moved.
How to See New Customers on DoorDash and Uber Eats
Where DoorDash and Uber Eats show new vs returning customers, what a healthy customer mix looks like, and how to work out what each new customer costs you.
How to Keep Up With DoorDash and Uber Eats Error Charges
A 10-minute daily routine for DoorDash and Uber Eats error charges: where to find them, which to dispute, what to log, and how to stop repeat errors.
How to Keep Track of DoorDash and Uber Eats Reviews
A daily routine for DoorDash and Uber Eats reviews: finding the low ones fast, the 7 and 14 day reply windows, spotting a bad streak, and which offer to send.
What Sells on DoorDash and Uber Eats? Read Your Product Mix
Where to find item-level sales on DoorDash, Uber Eats and Toast, how to spot your long tail and items that travel badly, photo coverage, and promo picks.
Why Did My DoorDash or Uber Eats Sales Drop? How to Check
Sales dropped on DoorDash or Uber Eats? Check in order: is it real, did a campaign or menu change, can people find you, traffic or conversion, outside causes.
How to Set DoorDash and Uber Eats Ad Bids and Budgets
How DoorDash sponsored listing bids and Uber Eats ad budgets work, manual vs automatic, when a $3 minimum bid can't win, stale listings and your floor.
How to Get Uber Eats Co-Funding and DoorDash Ad Credits
How to get Uber Eats to co-fund your promos, where DoorDash ad credits live, how to use credits before they expire, and how to get money back when a rep slips.
Toast Menu Not Syncing to DoorDash or Uber Eats? Fixes
Why Toast menu changes don’t show right on DoorDash and Uber Eats: 86s that come back, BOGOs that go flat, lost photos and duplicates, with a fix for each.
How Do I Compare to Competitors on DoorDash and Uber Eats?
A one-hour competitor check for DoorDash and Uber Eats: who to compare, what to record on offers, prices, ratings, photos and ads, and how to read it.
Which Customers Should DoorDash and Uber Eats Promos Target?
How to size your new, returning and lapsed customers on DoorDash and Uber Eats, pick one offer per group, set a budget for each, and stop promos overlapping.
Grubhub Problems for Restaurants: Fees, Payouts and Reps
Low Grubhub orders, a 15% fee on pickup, deposits that never arrive and a rep who won't reply. How to fix each one yourself, and when to pause a brand.
Delivery Promo Working but Kitchen Can't Keep Up? Fix It
Your BOGO took off and the kitchen is drowning. How to use busy mode and pausing, when to change prep time, move promos to slow hours, and scale in steps.
Delivery Management Agency for Restaurant Groups
When a multi-location restaurant group needs a delivery management agency for DoorDash, Uber Eats and Grubhub, what we handle, real results, and when you don't.
Can the Same Customer Review an Uber Eats Restaurant Twice?
Yes. On Uber Eats a customer can rate your restaurant once per completed order, so regulars can review you again. They just can't rate the same order twice.
Should a New Restaurant Join DoorDash, Uber Eats or Grubhub?
Should a new restaurant join DoorDash, Uber Eats or Grubhub? Usually yes. How to test if delivery is worth it, which app to start with and which plan to pick.
How Much to Mark Up Menu Prices on DoorDash and Uber Eats
Aim for a 12–15% markup on DoorDash and Uber Eats. A 30% markup doesn't cover a 30% commission; break-even is 42.9%. The math and what I do instead.
Should Your Delivery Menu Be Different From In-Store?
Yes. Build a separate online-only delivery menu: cut items that travel badly, price for commission, charge for modifiers, and set it up in Toast safely.
Toast Delivery Services vs DoorDash vs Uber Eats: Which One?
Toast Delivery Services delivers orders from your own site. DoorDash and Uber Eats find you new customers. What each one costs and how to use them together.
What to Fix Before Running DoorDash or Uber Eats Ads
Ads multiply what your store already is. Fix the hero image, menu, pricing, ratings and operations first, then start DoorDash or Uber Eats ads small.
Can You Stack Promos on Uber Eats? Yes. Here’s the Cost
Yes, promos stack on Uber Eats. Your store offer applies first and a promo code can go on top. See what a stacked order pays you and how to set up offers.
Uber Eats, DoorDash & Grubhub Image Sizes and Photo Rules
Uber Eats cover photo: 2880 × 2304 (5:4). DoorDash header and menu photos: 1400 × 800 minimum. Grubhub: square, 200 px+. Plus the photo rules that get images rejected.
Why Your Restaurant Isn't Showing on DoorDash or Uber Eats
Not showing up on DoorDash or Uber Eats? It's usually a traffic problem or a conversion problem. How to tell which one you have, and what to fix first.
DoorDash Payout Percentage: How Much Restaurants Keep
Restaurants keep about 70–85 cents per $1 on DoorDash and Uber Eats with no promos, and about 50 cents while growing. Here's how to work out your payout ratio.
How DoorDash and Uber Eats Ratings Affect Your Sales
How ratings affect delivery sales: 4.5+ stars and 100+ reviews win orders on your store page, while errors and bad reviews push you down the app feed.
Delivery Menu Mistakes That Cost You Orders (and Fixes)
People read a delivery menu in order: price, then picture, then description. The 6 menu mistakes that lose DoorDash and Uber Eats orders, and how to fix each.
Is BOGO Profitable on DoorDash and Uber Eats? The Math
A BOGO on DoorDash or Uber Eats pays when the item has a 75%+ margin and the protein is a paid add-on. Here's the math on a $12 bowl, and which items to pick.
Should You Run Delivery Ads and Promos at the Same Time?
Usually yes: ads get you seen and the offer gets the order. Here's how promos and paid ads differ on DoorDash and Uber Eats, and how to run both profitably.
How to Get More Reviews on DoorDash and Uber Eats
How to get more DoorDash and Uber Eats reviews: a $5 card in the bag (no QR code) and an offer on every reply. One card took a coffee bar from 2 to 24 reviews.
DoorDash and Uber Eats Hero Image Tips for Restaurants
Your DoorDash header and Uber Eats cover photo are the first thing customers see. How to shoot one photo that crops right on every app, plus the sizes.
When to Add a Second Delivery App: DoorDash or Uber Eats?
Add a second delivery app once the first runs cleanly: a month of data, errors under 2%, a kitchen that keeps up. Which app comes next, and where Grubhub fits.
How to Get Delivery Orders Without the App Algorithm
The delivery bag, your socials and your storefront can bring DoorDash and Uber Eats orders the algorithm doesn't control. What works and what to expect.
First 30 Days on DoorDash & Uber Eats: Week-by-Week Plan
What to do in your first 30 days on DoorDash and Uber Eats: set up menu, prices and plan, launch a new-customer BOGO, then leave it alone and read the month.
How Much to Spend on DoorDash and Uber Eats Ads
Start Uber Eats ads at $3 a day and DoorDash at a $3 bid per order, then scale 10 to 20% only when the return earns it. My ad budget rules, with real numbers.
Delivery Promos for New, Lapsed and Loyal Customers
Give new customers a BOGO, regulars a spend-and-save and lapsed customers a slightly richer win-back offer. How I target each group on DoorDash and Uber Eats.
DoorDash and Uber Eats Metrics Explained, With Benchmarks
The DoorDash and Uber Eats metrics that matter and what good looks like: payout ratio, ad ROAS (8–10x Uber, 3.5x+ DoorDash), conversion, reviews and errors.
Third-Party vs First-Party Delivery: Benefits and Tradeoffs
First-party ordering keeps more of each order and the customer. DoorDash and Uber Eats find new ones. How to use both and move 10–20% of app customers direct.