The short answer
Yes, as long as each review is for a separate order. Uber Eats ties ratings to orders, not to people. A regular who orders from you five times can rate you five times. What they can't do is rate the same order twice.
Can the same customer review an Uber Eats restaurant more than once?
Yes. Uber's review FAQ says customers can "rate their order once." Read quickly, that sounds like one review per person. It means one review per order. A second completed order is a new chance to rate you, and Uber doesn't publish any one-review-per-customer limit for a restaurant.
I see this in the portal all the time. In September 2026, a historic San Francisco diner we manage got ten 1-star Uber Eats reviews. Five of them came from one regular, all on September 3. Each of those orders was a separate completed order, so each one carried its own rating.
What counts and what doesn't
| Situation | What happens |
|---|---|
| Same customer rates two separate orders | Two ratings. Both count. |
| Same customer tries to rate one order twice | Not allowed. One rating per order. |
| A regular leaves a newer rating | It doesn't replace the older one. It's a separate rating. |
| New rating, but the public count didn't move | It can still count. Uber rounds the displayed total. |
Does a newer review count more than an older one?
Yes. Uber's merchant Ratings FAQ says ratings from the most recent 90 days get more weight than older ones. Your store rating covers your whole history, but from what I've seen roughly 90% of the weight sits on those last 90 days. So a regular's rating from last week matters a lot more to your score than the one they left last year.
Why didn't my Uber Eats review count go up?
Uber says there's no cap on merchant ratings, but the count customers see is rounded to the nearest 100 or 1,000. If your store shows around 500 ratings, one more won't change the number. It still counts. Check the Feedback section in Uber Eats Manager if you want to see individual reviews.
What if one customer keeps leaving one-star reviews?
That's the downside of one rating per order. A customer who orders a lot and is never happy can move your number on their own. Uber generally won't remove reviews from genuine buyers. What you can do is ask to have that customer blocked from ordering at your store.
Make the case with numbers. In one write-up I sent a platform rep, a single customer was behind 26 of 29 one-star reviews. Without him, the store's one-star rate was 2%. With him, it read as 16%. The customer was banned. The reviews stayed up.
Can you ask regulars to review you again?
Yes. Every order is a new chance. When a regular leaves a review, reply within Uber's 14-day window with a small offer, $2 to $3 for regulars, and close with "leave us another review for more offers like this." Uber sends the customer reminder notifications about the offer, so the reply also works as a free nudge to order again. The full setup is in how to get more reviews on DoorDash and Uber Eats.
What you can't do is pay for good ratings, or have staff, friends and family rate you. Fake ratings and incentivized positive ratings are prohibited under Uber's Ratings Policy, and Uber can warn, suspend or terminate accounts over it.
Customers only see your overall star rating, not other people's written comments. You can see the comments in Uber Eats Manager, along with the order date, ticket size and whether the reviewer is new or returning (Uber's guide to the Feedback section). If you want to know why your rating matters for sales in the first place, read how your DoorDash and Uber Eats rating affects sales.
Frequently asked questions
Can the same customer review my Uber Eats restaurant twice?
Yes, if the reviews are for two separate completed orders. Each order can be rated once.
Can a customer rate the same Uber Eats order twice?
No. Uber allows one rating per order.
Does a customer's second rating replace their first one?
No. Separate orders get separate ratings. The newer one doesn't overwrite the older one, though recent ratings carry more weight.
Why did my Uber Eats review count stay the same?
Uber rounds the displayed rating total to the nearest 100 or 1,000. A new rating can count without the public number changing.
Not sure what's moving your Uber Eats rating?
My team replies to every review, preps disputes for the errors that aren't the kitchen's fault, and flags problem customers to the rep for the restaurants we manage. If you'd like us to take a look at your store, get in touch.